Frequently asked questions in regards to orders

1) Separate shipping and billing address

1) click "add a new address" (if you use "update" it updates an existing address record which might be the same for shipping and billing at this time)

2) fill all fields for the new address record, and give it a name/alias, like "mom, sister, home, work etc.."

3) back in the checkout / addresses section, uncheck the checkbox at "Use the delivery address as the billing address"

4) choose the address from the dropdowns "choose a delivery address" and "choose a billing address"

Alternatively you can watch a video here how this is supposed to be done:

This video shows how you can add more addresses to your account and select different addresses for shipping and billing. 

Link to the Video on YouTube: https://youtu.be/6XTytqyvlhM

Other answers to frequently asked questions:

  • Free shipping starts at a order value of $39.- find details here: https://www.zotterusa.com/content/1-shipping
  • We guarantee "no-melt" shipping, when you select the "signature required" option from the shipping options
  • We ship from Florida, where we operate a warehouse and take care of import and distribution
  • We ship weather-/heatproof nationwide all year long
  • Our chocolate is made in Austria. 
  • We do offer wholesale. Please send inquiries to wholesale@zotterusa.com