Frequently asked questions

1) Separate shipping and billing address

During Checkout, in the Address Section, Click on the Button “ADD A NEW ADDRESS”. See screenshot below:

At the next screen, you enter a new address and give it a name at the end:

Back at the Address screen, now first uncheck at “Use the delivery address as the billing address.” And then select from the dropdown above to choose your newly created shipping address.

Alternatively, you can watch a video here how this is supposed to be done: This video shows how you can add more addresses to your account and select different addresses for shipping and billing. Link to the Video on YouTube: https://youtu.be/6XTytqyvlhM

Other answers to frequently asked questions:

  • Free shipping starts at an order value of $49.99. This means the order total has to be at a minimum of $49.99 after any applied vouchers. Find details, also for customers in HAWAI, here: https://www.zotterusa.com/content/1-shipping
  • We guarantee "no-melt" shipping when you select the "signature required" option from the shipping options
  • We ship all year long with heatproof packaging.
  • We ship from Florida, where we operate a warehouse and take care of import and distribution
  • Our chocolate is made in Austria. 
  • We do offer wholesale. Please send inquiries to wholesale@zotterusa.com