This Web site is operated by Zotter Chocolates US LLC. All inquiries may be directed to:
Zotter Chocolates US LLC
611 SE 11TH ST, Unit B
Cape Coral, FL 33993
Phone: 1 (800) 918 3162
Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of our Web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, please do not use www.zotterusa.com.
These Terms and Conditions May Change
Zotter Chocolates US LLC reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the www.zotterusa.com Web site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed.
Use of Web Site
www.zotterusa.com is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving the goods of Zotter Chocolates US LLC and/or to otherwise transact business with or contact Zotter Chocolates US LLC, on their own behalf.
The prices displayed on this site are quoted in U.S. Dollars and are valid and effective only in the United States. You will be responsible for all applicable taxes, regardless of the amount quoted on this Web site at the time of your order.
This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Zotter Chocolates US LLC shall not be liable for any damages of any kind related to your use of this site.
If there are any problems regarding delivery, or if you are concerned about the quality of our products, we will be there for you. In this case, please write us an e-Mail or call us, and we will solve the problem.
Order by 5pm to ship next business day
Order by 5 p.m. (Eastern Time) Monday – Thursday and we will ship your package out the next business day. Please note that orders placed on Friday are held and shipped from our factory on the following Monday.
Our carriers cannot ship to PO boxes, so please make sure to use a valid street address when placing your order.
When we ship your package, you will get an e-mail with the tracking number. We ship our packages with the option "signature required" to prevent that the package is being left at the door or front porch. We recommend shipping to an address where someone can sign for and receive your package. You also have the possibility to choose shipping with no "signature required" at checkout. In that case we don't can guarantee that your chocolate doesn't melt.
Temperatures Over 70 Degrees
Chocolate starts to melt at 70 degrees F. When the ship-to a destination which has the potential to be in the 70’s or higher, your options for shipping will be limited to one or two-day service to ensure the integrity of the chocolate.
Temperatures Over 90 Degrees
When temperatures have reached 90 degrees F or higher at the ship-to destination, your option will be restricted to express-mail service.
On Sale Products:
If you buy products which are on sale - their end of shelf life is very close and can end within a few days after arrival.
Alcohol content in some chocolate varieties
Some of our chocolates contain alcohol for flavor and for shelf life reasons. It never reaches more than 5% and if a chocolate contains alcohol it is stated in the Description and in the ingredients list. Bevor you order: Make sure that it is allowed to buy this chocolate with alcohol content in your state. In some states it is not allowed to sell candy which contains alcohol to anyone under 21 years of age. As we know this applies to the following states: