Terms and conditions

This Web site is operated by Zotter Chocolates US LLC. All inquiries may be directed to:

Zotter Chocolates US LLC
611 SE 11TH ST, Unit B
Cape Coral, FL 33993
Email: info@zotterusa.com
Phone: (239) 214 7883

Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of our Web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, please do not use www.zotterusa.com.

These Terms and Conditions May Change

Zotter Chocolates US LLC reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of the www.zotterusa.com Web site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed.

Use of Web Site

www.zotterusa.com is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving the goods of Zotter Chocolates US LLC and/or to otherwise transact business with or contact Zotter Chocolates US LLC, on their own behalf.

Price Quotations

The prices displayed on this site are quoted in U.S. Dollars and are valid and effective only in the United States. You will be responsible for all applicable taxes, regardless of the amount quoted on this Web site at the time of your order.


This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Zotter Chocolates US LLC shall not be liable for any damages of any kind related to your use of this site.


You agree to defend, indemnify and hold Zotter Chocolates US LLC harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site, including, without limitation, your use of this www.zotterusa.com Web site in violation of these Terms of Use.

Satisfaction guarantee

If there are any problems regarding delivery, or if you are concerned about the quality of our products, we will be there for you. In this case, please write us an e-Mail, call us or contact us via our social media channels - and we will solve the problem.


When we ship your package, you will get an e-mail with the tracking number. We ship our packages with the option "signature required" to prevent that the package is being left at the door or front porch. We recommend shipping to an address where someone can sign for and receive your package. You also have the possibility to choose shipping with no "signature required" at checkout. In that case we don't can guarantee that your chocolate doesn't melt.

Order processing and shipping days

Depending on the time your order arrives, we are able to ship it the same day or at least the next business day. In Winter we only ship from Monday - Thursday, in hot Summer Monday - Wednesday to make sure your package does not sit at a distribution center or post office over the weekend.

High Temperatures 

As you know, we ship from Florida. But we have shipping down to a science and we give you a guarantee that the chocolate won't melt until it has arrived at your destination. For that reason we require shipping with "signature required" to avoid having the package sitting in front of the door. You can opt out this option at checkout and use a different shipping option, but then we do not guarantee that it won't melt. 
We will pack each order into a thermal double bubble foil and add - depending on the order size - at least one frozen gel pack.

Clearance Products:

These products may be very close to the best before date and it can literally be within a day of arrival. Please check the product description for the posted "best before" date. The chocolate is not automatically bad after that, but quality may decline after it.

Alcohol content in some chocolate varieties

Some of our chocolates contain alcohol for flavor and for shelf life reasons. It never reaches more than 5% and if a chocolate contains alcohol it is stated in the Description and in the ingredients list. Bevor you order: Make sure that it is allowed to buy this chocolate with alcohol content in your state. In some states it is not allowed to sell candy which contains alcohol to anyone under 21 years of age. As we know this applies to the following states: 

  • Alabama
  • Arizona
  • Colorado
  • Florida
  • Hawaii
  • Kentucky
  • Lousinana
  • Maryland
  • Minnesota
  • Nebraska
  • New Hampshire
  • New Jersey
  • New York
  • Texas
  • Virginia