Shipping is free for orders starting at $49.99.
Also, small and medium discovery packs come with free shipping.

Shipping fees

NO-MELT GUARANTEE SIGNATURE REQUIRED	Shipping: $12.99; Free shipping starts from just $49.99 order-value Signature required – includes NO MELT Guarantee * From the day we ship, delivery takes usually between 1-3 days. Please note that this doesn’t come with a guarantee. We email you a tracking link at 5pm Eastern on the day we ship your package. Carrier: USPS
TRACKING ONLY	Shipping: $12.99  (tracking only) Free shipping starts from just $49.99 order-value * From the day we ship, delivery takes usually between 1-3 days. Please note that this doesn’t come with a guarantee. We email you a tracking link at 5 pm Eastern on the day we ship your package.  Carrier: we pick between USPS, FedEx, or UPS (whoever is the most efficient one)

We ship within the United States only.

We accept all major credit cards and PayPal

Besides of easier tracking of orders, being able to track your favorites in a wish list and see your order history, you can collect loyalty points which are worth real money for future orders.

Usually 1-3 business days from the shipping date. We ship with USPS Priority Mail, UPS, or FedEx. There are no guarantees for how long it takes, but according to our experience, the vast majority of packages arrives within this time frame.

Yes. As soon as we shipped your order, you get an email with the tracking number and an information about the carrier (USPS or FedEx). You can track the order with that number on their websites.

Additionally, if you don’t see your email or it went to spam or was blocked somewhere (yes, these things happen!) you can use our guest tracking system. The only thing you need is your order number and the email address you used to place your order: https://zotterusa.com/track-order/

Yes! During checkout you can add a gift message. We print it on a card and add it to the box.

You can also add order notes in a 2nd field to inform us about specific delivery instructions, such as “do not ship before xx.xx.xxxx”, this is an example we can easily handle within our shipping operations.

Please note, that deliveries are being handled by either USPS or FedEx and delivery notes meant for the carrier don’t come with a guarantee that they’ll follow it.

We won’t add an invoice to the package in general. Only a picking list which doesn’t show pricing. 

Yes, the shop is protected with SSL and the information you enter is being sent encrypted over the internet. We do not store any credit card information. We use a payment processor, called authorize.net which processes all payments, as well as PayPal.

After we received your order, we will pick and pack your chocolate it in our warehouse in Cape Coral, Florida. This usually happens the next business day. We will enter the tracking number to the system when it becomes available and you can track your package from there on. There can be a few hours delay from receiving the tracking link until it becomes active. We ship from Mo-Fri in winter and Mo-Thu during summer. When temperatures start rising high in Florida we activate the summer schedule to avoid having packages sitting in a distribution center in FL over the weekend.

We wrap the chocolate carefully into double bubble thermal foil. We also add an ice-pack to the package. Your package is covered by our No-Melt Guarantee when you check out with “signature required”.

If you do so and the chocolate shows signs of melting, please e-mail us a picture to [email protected]. We’ll get in contact with you to resolve the issue. It could be a refund or a replacement of your order with adjustments to the insulation and the amount of ice added.

Orders that doesn’t have the “signature required option selected, will not be covered under our No-Melt Guarantee.

Our terms and conditions of delivery

Caution: If you buy products which are on clearance – their best before date stamps are close and can be within a few days after arrival. Please always check the product detail page for the posted date.

Shipping fees

NO-MELT GUARANTEE SIGNATURE REQUIRED	Shipping: $12.99; Free shipping starts from just $49.99 order-value Signature required – includes NO MELT Guarantee * From the day we ship, delivery takes usually between 1-3 days. Please note that this doesn’t come with a guarantee. We email you a tracking link at 5pm Eastern on the day we ship your package. Carrier: USPS
TRACKING ONLY	Shipping: $12.99  (tracking only) Free shipping starts from just $49.99 order-value * From the day we ship, delivery takes usually between 1-3 days. Please note that this doesn’t come with a guarantee. We email you a tracking link at 5 pm Eastern on the day we ship your package.  Carrier: we pick between USPS, FedEx, or UPS (whoever is the most efficient one)

We ship within the United States only.

 

Tracking

When we ship your package, you will get an e-mail with the tracking number. We ship our packages with the option “signature required” to prevent the package is being left at the door or front porch. We recommend shipping to an address where someone can sign for the package. You can also choose tracking only. In that case, we don’t offer our no-melt guarantee.

Tracking for guest orders

If you didn’t set up an account, you can track your order by using the order number and your email address here: https://zotterusa.com/track-order/

Order processing and shipping days

During winter we only ship from Monday – Friday, during the hot summer months Monday – Thursday to make sure your package does not sit at a distribution center or post office over the weekend.
Shipping date is subject to our workload. We strive to ship as soon as possible.

Heat protection

As you know, we ship from Florida. But we have shipping down to a science and we give you a guarantee that the chocolate won’t melt until it has arrived at your destination. To be covered by our no-melt guarantee you need to choose shipping with “signature required” to avoid having the package sitting in front of the door. Tracking-only shipping is not covered by our no-melt guarantee.
We pack each order into a thermal double bubble foil and add – depending on the order size – at least one frozen gel pack.

Order processing and shipping days

Depending on the time your order arrives, we are able to ship it the same day or at least the next business day. In Winter we only ship from Monday – Friday, in hot Summer Monday – Thursday to make sure your package does not sit at a distribution center or post office over the weekend. 

Return and Refund Policy

Because we are selling chocolate, we can only offer refunds for unopened items with a return authorization request within 48 hours of your delivery, and those items must be returned within 5 days from the return authorization request. Please do not send your purchase back to our store; a return authorization is required. Returns will be charged a 20% restocking fee, and shipping fees are non-refundable. Returns must be sent via a trackable and insured method at the customer’s expense (you will be responsible for paying for your own shipping costs for returning your item). Returned items must be wrapped in the same insulation method as they were shipped including a frozen ice pack that’s added separated from the chocolate to prevent condensation water from damaging the bars or packaging.

Send the return authorization request to [email protected]

Please send returns to:

Zotter Chocolates US LLC
413 NE Van Loon Ln #117
Cape Coral, FL 33909

To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it. It must also be in the original packaging.

Exempt from returning: custom orders with individual designed packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment minus a 20% restocking fee. Shipping fees are non-refundable.

Returns of unclaimed packages

There will be no refunds for unclaimed returned packages. Since we need to ensure the integrity of our product, we can’t put chocolate back in stock that was sitting at the post office for weeks waiting to be picked up and eventually returned to us.

For that reason, we urge you to follow tracking as soon as we ship your package to make sure you are receiving your delivery. Make sure to check your emails or your account for the tracking information.