Our terms and conditions of delivery

Caution: If you buy products which are on clearance - their best before date stamps are close and can be within a few days after arrival. Please always check the product detail page for the posted date.

Shipment fees

USPS Priority Mail:
(1-3* business days)

Shipping: 12.00 (11.95 without signature tracking) 
Free shipping starts from just $39.00 order-value! ($80 for orders going to Hawaii)

* In most cases, the delivery date will reflect a delivery time of 1, 2, or 3 business days and is based on destination, and drop-off time. The expected delivery date does not come with a guarantee

USPS Priority Mail Express:
(1* business day)

Orders up to $40 - fee is $30 (Hawaii $50)

Orders $40 - $100 - fee is $40 (Hawaii $60)

Orders $101 - $200 - fee is $50 (Hawaii $70)

Orders more then $200 - fee is $80 (Hawaii $100)

Pickup (free of charge)

Warehouse Location: 1020 NE Pine Island Road #302, Cape Coral, FL 33909

Hours: Mo-Fr 9-noon

We ship to the US only! If you are ordering from another country which is not listed in the addresses section and your order should be shipped to the US, please contact us and we can help you. shop@zotterusa.com


Tracking

When we ship your package, you will get an e-mail with the tracking number. We ship our packages with the option "signature required" to prevent that the package is being left at the door or front porch. We recommend shipping to an address where someone can sign for and receive your package. You also have the possibility to choose shipping with no "signature required" at checkout. In that case we don't can guarantee that your chocolate doesn't melt.

Satisfaction guarantee

If there are any problems regarding delivery, or if you are concerned about the quality of our products, we will be there for you. In this case, please write us an e-Mail, call us or contact us via our social media channels - and we will solve the problem.

Order processing and shipping days

Depending on the time your order arrives, we are able to ship it the same day or at least the next business day. In Winter we only ship from Monday - Thursday, in hot Summer Monday - Wednesday to make sure your package does not sit at a distribution center or post office over the weekend.

High Temperatures 

We wrap the chocolate carefully into double bubble thermal foil. We also add an ice-pack to the package. 

As you know, we ship from Florida. But we have shipping down to a science and we give you a guarantee that the chocolate won't melt until it has arrived at your destination. For that reason we require shipping with "signature required" to avoid having the package sitting in front of the door. You can opt out this option at checkout and use a different shipping option, but then we do not guarantee that it won't melt.