Instead of settling for the subpar selection of chocolate at your local grocery store, why not treat yourself to something special by ordering chocolate online? With the Zotter Chocolate online store, you can have all your favorites—or some of our newest flavor innovations—shipped right to your door. Before you place your order, check out the answers to some common questions we hear from our customers.

Won’t the chocolate melt in the mail?

You don’t have to wait for wintertime to order chocolate online, even if you live somewhere hot. With our no-melt guarantee, your order will be wrapped in thermal foil and packed with an ice pack to ensure that it remains cool and intact on its journey. Your package will be shipped via USPS Priority Mail for arrival in just 1-3 business days. We do require a signature for the package to ensure it doesn’t sit for hours on your doorstep, where it may be damaged by the elements. 

Do I need to create an account to place an order?

We happily accept orders from guests, but creating an account with Zotter Chocolate has several benefits, including easier tracking and reordering, along with accrual of loyalty points. Our loyalty program automatically gives you points on every purchase, which you can apply for discounts on future orders! 

Can I add a gift message to my order?

Chocolate makes a great gift, which is why we make it easy to add a gift message to your order. We’ll also include a packing list without any pricing info. 

Can I get a refund on my order? 

Because we’re selling chocolate, our refund policy is limited to items that are unopened with return authorization within 48 hours of delivery. However, if you have any issues with your order outside of this time frame, please reach out to [email protected] to reach a customer service representative.

Zotter Chocolate offers a huge range of chocolate confections, including single-origin bean to bar chocolates and our uniquely delicious Hand-Scooped Chocolate Bars. Browse our current selections and place your order with our no-melt guarantee today!