Hurricane Ian Aftermath, Update

Tuesday, October 4th 2022

Dear Zotter customers, friends, fans and chocolate lovers,
 
this is our first update after our initial email from Saturday, October 1st 2022.
 
So far, we all are coping with this traumatizing event, but we are all doing ok as people. We got water and power back at our homes and it feels wonderful! In situations like these, we really learn to appreciate utilities and things like running water or power.
 
Mentally, it’s hard to comprehend, what happened to our beautiful Southwest Florida paradise. The level of destruction and deaths is devastating.
 
But there is also good news: The way how people are coming together in our SW Florida communities shows how we are able to stick together as humans. Reaching out to neighbors, helping each other cleaning up, and there is a huge rescue and recovery effort going on from all kinds of groups, private, and official ones. On City, County, State and Federal level. Linemen from all over poured into the state and we heared today that about 70% of power is already restored. 
 
Our warehouse doesn’t have power, all the chocolate we had in stock is spoiled. We are so saddened by that, because it’s a LOT! All those beautiful bars…  but – we will be back at some point! As soon as we have power and the repairs are done to work safely inside, we will request our order from Austria, that’s sitting there and it will include our holiday bars and some other refill of our stock. We won’t have the full assortment available but we think it will be at least a good start. 
 
We met with the landlord today as they are assessing damage on the roof and inside and we hope we’ll get an estimate on how repairs may take soon.
 
Most importantly: We wanted to thank you from the bottom of our hearts for your outpouring support. Our current focus is to keep our employees paid so they don’t have to worry about that part during the recovery phase and for the time we are closed or can’t make any sales. If you can and want to financially support us, this is the link to our GoFundMe page
 
Also, we are currently working on issuing the refunds for unfulfilled orders, except Advent Calendar preorders, as we still hope we can make it for them. This is a pretty time-consuming process, please bear with us until we are done. We are through about a quarter right now. 
 
We kindly ask for your patience and support. We will be back, but we don’t know yet when.

 

Hurricane Ian Aftermath

Saturday, October 1st 2022

Dear Zotter customers, friends, fans and chocolate lovers! We are very sorry to inform you that we were directly hit by Hurricane Ian and won’t be able to fulfill any orders for an uncertain amount of time. We are located in Cape Coral, Florida, in the heart of Southwest Florida. Hurricane Ian had a devastating impact on our area. Luckily all of us survived and we are coping with this catastrophic event. Please be patient with us. We have spotty internet and phone connectivity and it wasn’t possible to post an update until today.

We are sorry for not replying to emails, messages, phone calls over the past couple of days. We’ll try to catch up as soon as possible.

We will refund all the open orders. For all the Advent Calendar Pre-Orders, we should know better within the next few weeks if we will be able to fulfill them or not or if we will have to refund all of those as well. We’ll keep you posted. We will have to make the final decision on October 16th.

Our warehouse roof got damaged, and all the chocolate will be victim of the Florida heat and humidity. At the time when this happened, we had 17,000 bars of chocolate stored in our warehouse. We were able to stop another incoming shipment before the Hurricane arrived to prevent even more possible loss.

This hits us in our most important time of the year where we make about 60% of our business and this is a hard hit for us, besides of coping with the damages to our homes and we don’t even know if everyone we know is o.k. or not. We don’t have a full overview yet. There is no power, communications are on and off.

We kindly ask for your patience and support. We will be back, but we don’t know yet when. If you want to support us financially, we definitely are thankful for that, as our employees won’t have a place to work now and we wish to not add some extra financial burden on them. Support us directly on gofundme

 

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